1. Introduction

1.1 Overview of the Agreement

Welcome to Groova Mart. These Terms and Conditions (“Terms”) govern your use of our website, applications, and services (collectively referred to as “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms. If you do not agree with any part of these Terms, you should not use our Services.

1.2 Acceptance of Terms

Your continued use of our website or Services signifies your acceptance of these Terms. We reserve the right to modify these Terms at any time, and such modifications will be effective immediately upon posting on our website. It is your responsibility to review these Terms periodically for any changes.

2. Definitions

2.1 Key Terms

For the purposes of these Terms, the following definitions apply:

• “Groova Mart,” “we,” “our,” or “us”: Refers to the company providing the Services.
• “User,” “you,” or “your”: Refers to any individual or entity accessing or using our Services.
• “Services”: Refers to the offerings provided by Groova Mart, including but not limited to grocery and food delivery services.
• “Account”: Refers to the user’s profile created on our website or application.
• “Vendor”: Refers to third-party suppliers or sellers of goods or services available through our platform.

3. User Responsibilities

3.1 User Registration and Account Security

To access certain features of our Services, you may be required to create an account. You agree to:

• Provide accurate, current, and complete information during the registration process.
• Maintain and promptly update your account information to keep it accurate, current, and complete.
• Protect your account login details and immediately notify us of any unauthorized use of your account or any other breach of security.

You are responsible for all activities that occur under your account. Groova Mart is not liable for any loss or damage resulting from your failure to protect your account information.

3.2 Accuracy of Information and Legal Compliance

You agree to:

• Ensure that all information provided to us, whether through your account or otherwise, is truthful, accurate, and complete.
• Comply with all applicable laws, regulations, and rules related to your use of our Services.
• Not engage in any unlawful activity or use our Services for any purpose that is illegal or prohibited by these Terms.

4. Services Provided

4.1 Description of Services

Groova Mart provides a range of Services including but not limited to:

• Grocery Delivery: The delivery of grocery items from our partner vendors to your specified location.
• Food Delivery: The delivery of prepared food items from selected restaurants to your location.

We strive to ensure the accuracy of information about products and services provided on our platform, but we do not guarantee that all descriptions, pricing, or availability are always accurate or complete.

4.2 Service Limitations and Availability

• Service Availability: Our Services are available only within designated delivery areas. We reserve the right to change or limit the areas where we offer delivery at our sole discretion.
• Service Limitations: Our Services are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted or error-free service and may need to suspend or discontinue services temporarily for maintenance or other reasons.

5. Payment Terms

5.1 Accepted Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, MasterCard.)
• Mobile Wallets and Payment Apps (JazzCash, EasyPaisa, Direct Bank Transfer)
• Cash on Delivery (where applicable)

Payment methods are subject to change, and we may add or remove payment options at our discretion.

5.2 Billing Practices and Charges

• Billing Practices: All charges for our Services will be displayed on our website or application before you confirm your order. By placing an order, you authorize us to charge the total amount to your selected payment method.
• Applicable Charges: Charges may include product prices, delivery fees, and any applicable taxes or surcharges. We reserve the right to update our pricing and fees as necessary.
• Additional Fees: You may incur additional fees if you request changes to your order or if there are issues with delivery, such as incorrect addresses or unavailability of the recipient.

6. Refund and Cancellation Policy

6.1 Procedures for Requesting Refunds or Cancellations

To request a refund or cancel an order, you must:

• Submit a Request: Contact us via our customer support channels (email or live chat) within the timeframe specified in our refund and cancellation policy.
• Provide Details: Include your order number, reason for the refund or cancellation request, and any supporting documentation (e.g., photographs of damaged items).
• Acknowledge Receipt: You will receive a confirmation email or message acknowledging the receipt of your request. We will process your request in accordance with the guidelines below.

6.2 Conditions for Refunds or Cancellations

Refunds or cancellations are subject to the following conditions:

• Refund Eligibility: Refunds are available for orders that are canceled before they are processed or delivered, or if the items received are defective, damaged, or not as described. Refunds may also be granted for service issues.
• Non-Refundable Items: Certain items, such as perishable goods or customized products, may not be eligible for refunds or cancellations. This will be clearly stated at the time of purchase.
• Cancellation Fees: We may charge a cancellation fee for orders that are canceled after they have been processed but before delivery.
• Refund Processing: Approved refunds will be processed to the original payment method within five business days. Please allow additional time for your financial institution to process the refund.

7. Delivery and Shipping

7.1 Delivery Terms

• Delivery Methods: We offer delivery services through our network of delivery partners. Delivery methods may vary based on your location and the nature of the order.
• Delivery Costs: Delivery fees will be calculated based on your location, order size, and other factors. The total delivery cost will be displayed at checkout.

7.2 Delivery Responsibilities

• Business Responsibilities: We are responsible for ensuring that your order is delivered to the address provided in a timely manner and in accordance with the details specified in your order.
• User Responsibilities: You are responsible for providing accurate delivery information, including a valid address and contact details. You must also be available to receive the delivery during the scheduled time. If the delivery fails due to incorrect or incomplete information, you may incur additional charges or the delivery may be canceled.

7.3 Delivery Issues

• Missed Deliveries: If you miss a scheduled delivery, we may attempt to redeliver your order, but additional fees may apply.
• Lost or Damaged Orders: In the event of a lost or damaged order, please contact our customer support team immediately. We will investigate and provide a resolution according to our refund and replacement policies.

8. Intellectual Property

8.1 Ownership of Content

All content on our website, including text, images, graphics, logos, and trademarks, is owned by or licensed to Groova Mart and is protected by intellectual property laws. Unauthorized use of any content or intellectual property is prohibited.

8.2 Restrictions on Use

You may not:

• Reproduce, distribute, or modify any content from our website without our prior written consent.
• Use our trademarks, logos, or other intellectual property for commercial purposes without authorization.
• Use our website’s content in a way that infringes on our intellectual property rights or violates applicable laws.

9. Limitation of Liability

9.1 Scope of Liability

To the fullest extent permitted by law, Groova Mart shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or Services. This includes, but is not limited to, damages for loss of profits, data, or business opportunities.

9.2 Disclaimers of Warranties

Our website and Services are provided on an “as is” and “as available” basis. Groova Mart makes no representations or warranties of any kind, express or implied, regarding the accuracy, reliability, or availability of our website or Services. We do not warrant that our website will be free from errors, viruses, or other harmful components.

9.3 Limitations

Our liability for any claim arising out of or relating to your use of our website or Services is limited to the amount you paid for the Service in question. This limitation applies whether the claim is based on contract, tort, negligence, or any other legal theory.

10. Dispute Resolution

10.1 Informal Resolution

Before seeking formal resolution, you agree to first attempt to resolve any disputes or concerns informally by contacting our customer support team. We will work with you to address and resolve any issues in a timely manner.

10.2 Formal Resolution

If informal resolution fails, you may seek formal resolution through the following methods:

• Arbitration: Any disputes arising from or related to these Terms will be resolved through binding arbitration in accordance with the rules of Chichawatni, Pakistan. The arbitrator’s decision will be final and binding.
• Litigation: If arbitration is not applicable, disputes may be resolved in the competent courts of Chichawatni, Pakistan. You agree to submit to the personal jurisdiction of these courts.

10.3 Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes or claims arising under these Terms will be subject to the exclusive jurisdiction of the courts located in Chichawatni, Pakistan.

11. Amendments

11.1 Conditions for Updates

Groova Mart reserves the right to modify, amend, or update these Terms and Conditions at any time and for any reason, without prior notice. Changes may be made to comply with legal requirements, reflect updates to our services, or address operational needs.

11.2 Notification of Changes

• Effective Date: Any amendments will become effective immediately upon posting on our website or through our Services.
• Notification: We may, but are not obligated to, notify you of significant changes via email or through a notice on our website.

11.3 User Responsibility

• Review of Changes: It is your responsibility to regularly review these Terms and Conditions to stay informed of any updates. Your continued use of our website or Services after any changes constitutes acceptance of the revised Terms.
• Discontinuation of Use: If you do not agree with the amended Terms, you must cease using our website and Services immediately.

12. Privacy and Data Protection

12.1 Collection of Personal Data

• Types of Data: We collect personal data such as your name, contact information, payment details, and order history to provide and improve our Services.
• Purpose of Collection: Personal data is collected for purposes including but not limited to order processing, customer support, and marketing communications.

12.2 Use and Protection of Data

• Usage: Your personal data is used in accordance with our Privacy Policy to fulfill orders, provide customer support, and communicate with you about our services.
• Protection: We implement reasonable security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no system is completely secure, and we cannot guarantee absolute protection.

12.3 Reference to Privacy Policy

• Policy Availability: For more detailed information about how we handle your personal data, please refer to our Privacy Policy, which is incorporated by reference into these Terms and Conditions and accessible via our website.

13. Cookies and Tracking Technologies

13.1 Use of Cookies

• Definition: Cookies are small text files placed on your device to enhance your browsing experience by remembering your preferences and settings.
• Types of Cookies: We use both session cookies (temporary) and persistent cookies (long-term) to improve functionality, performance, and user experience.

13.2 Tracking Technologies

• Purpose: In addition to cookies, we may use other tracking technologies such as web beacons and analytics tools to collect information about your interactions with our website and Services.
• Control: You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

13.3 Consent

By using our website, you consent to our use of cookies and other tracking technologies as described in our Cookie Policy.

14. User Content

14.1 Ownership and License

• User-Generated Content: Any content you submit to our website, including reviews, comments, and other materials, remains your property. However, by submitting content, you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, and display such content.

14.2 Responsibilities

• Accuracy: You are responsible for ensuring that any content you submit is accurate, truthful, and not misleading.
• Compliance: You must ensure that your content does not violate any applicable laws, regulations, or third-party rights. This includes avoiding content that is defamatory, obscene, or infringes on intellectual property rights.

14.3 Removal of Content

We reserve the right to remove or refuse to post any content that, in our sole discretion, violates these Terms or is otherwise objectionable.

15. Force Majeure

15.1 Definition

Force Majeure refers to events or circumstances beyond our reasonable control that prevent or delay our performance of obligations under these Terms. This includes but is not limited to natural disasters, wars, strikes, pandemics, or government actions.

15.2 Exemption from Liability

• Non-Liability: Groova Mart shall not be liable for any failure to perform our obligations under these Terms due to a Force Majeure event. This includes delays in delivery, interruptions in Service, or any other issues arising from such events.
• Notification: In the event of a Force Majeure event, we will make reasonable efforts to notify you of the situation and its expected impact on our performance.

15.3 Resumption of Performance

Upon cessation of the Force Majeure event, we will resume our performance as soon as reasonably possible.

16. Termination

16.1 Conditions for Termination

Groova Mart reserves the right to terminate, suspend, or restrict your access to our website and Services at any time and for any reason, including but not limited to:

• Violation of Terms: If you breach any provision of these Terms and Conditions.
• Unacceptable Use: If your use of the website or Services is deemed to be unacceptable or inappropriate.
• Legal Requirements: If required to do so by law or regulation.
• Inactive Accounts: If your account remains inactive for an extended period, as determined by Groova Mart.

16.2 Effect of Termination

• Access: Upon termination, your access to the website and Services will be immediately revoked. You will no longer be able to use your account or access any information associated with it.
• No Liability: Groova Mart shall not be liable for any loss or damages resulting from the termination of your access or account.

16.3 Notice

• Notification: While we are not obligated to provide prior notice of termination, we may choose to notify you of any actions taken under this clause.

17. Sever-ability

17.1 Invalid Provisions

• Enforceability: If any provision of these Terms and Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect.
• Modification: The invalid provision will be modified or interpreted to the extent necessary to make it enforceable while maintaining the original intent as closely as possible.

17.2 Waivers

• No Waiver: No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision. Failure by Groova Mart to enforce any right or provision shall not constitute a waiver of such right or provision.

18. Contact Information

18.1 How to Contact Us

• General Inquiries: For any questions, comments, or concerns regarding these Terms and Conditions, please contact us using the following methods:
  • Email: [email protected] or [email protected]
  • WhatsApp: (+92) 304 998-5426
  • Live Chat: Available on our website

18.2 Customer Support

• Availability: Our customer support team is available to assist you with any issues or inquiries you may have regarding our website and Services.

19. Prevailing Language

19.1 Language of Terms

• English Version: These Terms and Conditions are provided in English. The English version will govern in case of any discrepancies or conflicts between translated versions and the English version.
• Authority: In the event of any inconsistencies or discrepancies between different language versions, the English version shall prevail and be deemed authoritative.

20. Special Terms for Specific Services

20.1 Delivery Services

• Additional Terms: For any delivery services provided by Groova Mart, additional terms may apply. These terms will be detailed in separate agreements or notices related to delivery services.
• Responsibilities: Specific responsibilities regarding delivery times, costs, and conditions will be outlined in the delivery terms.

20.2 Subscription Programs

• Subscription Terms: If you subscribe to any of our subscription programs, additional terms and conditions will apply. These terms will be detailed in the subscription agreement.
• Benefits and Charges: The benefits, charges, and renewal policies associated with the subscription program will be specified in the relevant documentation.

20.3 Specific Products

• Product Terms: Certain products or services offered by Groova Mart may have additional terms that apply. These terms will be provided with the product or service details and must be adhered to in addition to these Terms and Conditions.